Privacy Policy

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This Privacy Policy explains how Viliam Melúch ("we", "us", "our") collects, uses and protects your personal data when you visit viliammeluch.sk or place an order for Kaliva Support.

1. Information We Collect

We collect information you provide directly: your name and phone number when you submit an order request; your name, email address and message when you use the contact form. We also collect data automatically: IP address, browser type, pages visited, and duration of visit - via cookies and analytics tools where you have consented.

2. How We Use Your Information

We use your contact details to confirm your order by telephone and to arrange delivery. We use your enquiry details to respond to your message. Where you have consented, we use analytics data to understand how the site is used and to improve it. We use marketing data to show you relevant advertisements.

3. Legal Basis for Processing (UK GDPR)

We process your data on the following legal bases under UK GDPR Article 6: performance of a contract (processing your order); consent (analytics and marketing cookies, contact form submission); legitimate interests (site security, fraud prevention).

4. Sharing Your Information

We do not sell your personal data. We may share it with: delivery partners and couriers to fulfil your order; payment processors (card terminal providers at point of delivery only); IT service providers who host and maintain this website. All third parties are required to handle your data securely and in accordance with applicable law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This site is served over HTTPS. We do not collect payment card details online.

6. Your Rights

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (where no legal obligation to retain applies); object to processing based on legitimate interests; request restriction of processing; data portability; and withdraw consent at any time without affecting prior lawful processing. To exercise any right, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. International Data Transfers

Your data is primarily stored and processed within the UK and EEA. Where data is transferred outside these regions (e.g. by third-party analytics providers), we ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

8. Retention Periods

Order-related data is retained for up to 7 years to comply with UK tax and accounting obligations. Contact enquiry data is retained for up to 2 years. Analytics data is retained in aggregated form for up to 26 months. Cookie consent records are retained for 13 months.

9. Children's Privacy

This website and Kaliva Support are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has submitted data through this site, please contact us immediately.

10. Third-Party Services

This website uses the following third-party services: Google Ads Conversion Tracking - tracks conversions from ad clicks (requires ad_storage and ad_user_data consent); Google Ads Remarketing - serves personalised ads to previous visitors (requires ad_personalization consent); Google Analytics - collects anonymised site usage data (requires analytics_storage consent); Google Maps API - displays an embedded map on our Contact page (may set third-party cookies). All these services are managed via Consent Mode v2; data collection is blocked by default until you grant consent via the cookie banner.

11. Cookies

We use cookies and similar technologies. For full details, see our Cookie Policy. You can manage your preferences at any time via the cookie banner at the bottom of this page.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after a revision constitutes acceptance of the updated policy.

13. Contact

For any data protection queries: Viliam Melúch, Družstevná 697/10, 044 24 Poproč, Slovakia. Email: [email protected]. Tel: +44 20 3948 7261.